![]() After calling Apple Support, and finding a certified technician, they wanted me toĭrop off my laptop and wait 3-5 days for a diagnosis ($50) I figured I had knocked something loose when I dropped it. I couldn't figure out why my keyboard/trackpad were not working! This user took a picture of the same problem I had: Not quite.Īfter completing the two main resets (SMC and PRAM/NVRAM) manually, every time I booted up I would see a dark grey screen with a white dialogue box (and inside an illustration of a Magic Mouse and TrackPad**)**. ![]() When I picked it up I noticed a dialogue box that said my keyboard is not working. So, I dropped my MacBook Pro (Retina, 15", Mid 2015) A1398 the other day –– it slid off of the coffee table. I wanted to share how I quickly fixed this issue, because it saved me a ton of headaches and a couple hundred dollars. My MacBook Pro keyboard and touchpad stopped working.
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